Acceptable use policy

Acceptable use policy

This Acceptable Use Policy (“AUP”) governs the use of ServeLink’s web hosting service. Violation of this AUP may result in suspension or termination of your service. In the event of a dispute between you and ServeLink regarding the interpretation of this AUP, ServeLink’s interpretation, in its reasonable commercial judgment, shall govern. Client inquiries regarding this policy should be directed via ServeLink’s normal support channels at Third party complaints may be addressed using abuse @ or through the general contact form here.

Table of contents

Offensive content


Bulk commercial e-mail

Unsolicited e-mail

Material protected by copyright

Internet abuse

Newsgroup, chat forums, other networks



Offensive content

You may not publish or transmit via ServeLink’s service any content that ServeLink reasonably believes:

• constitutes child pornography;

• constitutes pornography;

• is excessively violent, incites violence, threatens violence, or contains harassing content or hate speech;

• is unfair or deceptive under the consumer protection laws of any jurisdiction, including chain letters and pyramid schemes;

• is defamatory or violates a person’s privacy;

• creates a risk to a person’s safety or health, creates a risk to public safety or health, compromises national security, or interferes with a investigation by law enforcement;

• improperly exposes trade secrets or other confidential or proprietary information of another person;

• is intended to assist others in defeating technical copyright protections;

• clearly infringes on another person’s trade or service mark, patent, or other property right;

• promotes illegal drugs, violates export control laws, relates to illegal gambling, or illegal arms trafficking;

• is otherwise illegal or solicits conduct that is illegal under laws applicable to you or to ServeLink; or

• is otherwise malicious, fraudulent, or may result in retaliation against ServeLink by offended viewers.

Content “published or transmitted” via ServeLink’s service includes Web content, e-mail, bulletin board postings, chat, and any other type of posting or transmission that relies on any Internet service provided by ServeLink.


You must take reasonable security precautions. You must protect the confidentiality of your password, and you should change your password periodically.

Bulk Commercial E-Mail

You must obtain ServeLink’s advance approval for any bulk commercial e-mail, which will not be given unless you are able to demonstrate all of the following to ServeLink’s reasonable satisfaction:

• your intended recipients have given their consent to receive e-mail via some affirmative means, such as a confirmed opt-in procedure;

• your procedures for soliciting consent include means to ensure that the person giving consent is the owner of the e-mail address for which the consent is given;

• you retain evidence of the recipient’s consent in a form that may be promptly produced on request, and you honor recipient’s and ServeLink’s requests to produce consent evidence within 72 hours of receipt of the request.

• the body of the e-mail must describe how the e-mail address was obtained, for example, “You opted in to receive this e-mail promotion from our web site or from one of our partner sites,” and information on how to request evidence of the consent, for example, “If you would like to learn more about how we received your e-mail address please contact us at abuse @”.

• you have procedures in place that allow a recipient to easily revoke their consent – such as a link in the body of the e-mail, or instructions to reply with the word “Remove” in the subject line. Revocations of consent are honored within 72 hours, and you notify recipients that their revocation of their consent will be honored in 72 hours;

• you must post an abuse @ e-mail address on the first page of any Web site associated with the e-mail, you must register that address at, and you must promptly respond to messages sent to that address;

• you must have a Privacy Policy posted for each domain associated with the mailing;

• you have the means to track anonymous complaints;

• you may not obscure the source of your e-mail in any manner. Your e-mail must include the recipients e-mail address in the body of the message or in the “TO” line of the e-mail; and

• you otherwise comply with the CAN SPAM Act and other applicable law.

These policies apply to messages sent using your ServeLink service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your ServeLink service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.

ServeLink may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time. Mailing lists may not exceed five thousand recipients.

The CAN SPAM Act of 2003 will not be used as a guideline in determining the legitimacy of mailing practices. Instead, ServeLink’s internal policies will continue to be used in regard to this issue, so that ServeLink’s network and other customers are protected against being blocked or blacklisted.

Unsolicited e-mail

You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it.

Material protected by copyright

You may not publish, distribute, or otherwise copy in any manner any music, software, art, or other work protected by copyright law unless:

• you have been expressly authorized by the owner of the copyright for the work to copy the work in that manner;

• you are otherwise permitted by established United States copyright law to copy the work in that manner.

ServeLink will terminate the service of repeat copyright infringers. Our full copyright policy is published at

Internet abuse

You may not engage in illegal, abusive, or irresponsible behavior, including:

• unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures (including those belonging to ServeLink and its customers) without express authorization of the owner of the system or network;

• monitoring data or traffic on any network or system without the authorization of the owner of the system or network;

• interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks;

• use of an Internet account or computer without the owner’s authorization, including, but not limited to Internet scanning, phishing, password robbery, security hole scanning, and port scanning;

• forging of any TCP-IP packet header or any part of the header information in an e-mail or a newsgroup posting; or

• any conduct that is likely to result in retaliation against the ServeLink’s network.

• use of ServeLink’s network in a way that unreasonably interferes with ServeLink’s other customers’ use of the network

Newsgroup, chat forums, other networks

You must comply with the rules and conventions for postings to any bulletin board, chat group or other forum in which you participate, such as IRC and USENET groups including their rules for content and commercial postings. These groups usually prohibit the posting of off-topic commercial messages, or mass postings to multiple forums.

Use of the ServeLink service for IRC/Shell/Bot related activities is not permitted. Servers continuously running a risk of supporting IRC daemons or eggdrops will be disabled and cancelled from our network. Bit Torrent software and P2P protocol software are also not permitted on our network. Servers continuously running a risk of supporting these types of services will be disabled and cancelled from our network.


You must have valid and current information on file with your domain name registrar for any domain hosted on the ServeLink network.


ServeLink is under no duty, and does not by this AUP undertake a duty, to monitor or police our customers’ activities and disclaims any responsibility for any misuse of the ServeLink network. However, when ServeLink becomes aware of harmful activities, it may take any action to stop the harmful activity, including, but not limited to, removal of information, deactivating a web site, implementing screening software designed to block offending transmissions, denying Internet connectivity, or any other action deemed appropriate by ServeLink.

ServeLink Internet Solutions

San Francisco, California

Revised March 20 2006