FTP connection with CuteFTP
CuteFTP is an excellent choice of FTP client that's been our favorite on Windows for many years. You'll need to be using at least version 9.2 (released December 2017) in order to be able to connect to our system, the current version is 9.3 (released July 2018).
To enter your site into Site Manager, start with the File menu and click "New >> FTPS with TLS/SSL (AUTH TLS - Explicit) Site":
In the next window enter your site's FTP details, these can be found in the client area. Complete it like this, substituting your own site name for the host name, then hit "Connect":
You may then receive a security "warning" becaue the security certificate presented for the site is not the same as the name of the site that you are trying to connect to. That's expected behavior and having checked the details there are ours for *.servelink.com you can click "Accept":
That's it, you are now connected! Your website files will go in to the the "httpdocs" folder, with the exception of any Microsoft Access database files which should be placed in the "data" folder:
Please note that for security reasons we never send passwords by email, instead you can set your password in the client area at "Hosting/services >> click the chevron for more details >> FTP password tab". If you forget it then you can simply reset it there. This password represents the keys to your site, so please make it strong and one that's not used anywhere else; you don't need to remember it so it can be as complicated as you like.